Privacy Policy

Last updated: 21.07.2026

1. WHO WE ARE

SURPRESESCLARECIDA LDA (Veganaria)
Estrada do Livramento Levada do Poiso, 181
9360-537 Ponta do Sol, Madeira, Portugal
VAT: 518730930
Email: info@veganariamadeira.com

We process your personal data according to the GDPR and Portuguese data protection law.

2. WHAT DATA WE COLLECT

When you contact us, we collect:

  • Name, email, phone number, message content (only what you provide)

When you visit our Website:

  • IP address, browser type, pages visited, time spent on site (automatically collected via server logs)

Our Website uses Google Fonts to display text correctly. When you visit our site, your browser connects to Google’s servers in the US to load these fonts, which involves transmitting your IP address to Google. This is necessary for the Website to display properly.

We don’t use cookies, analytics, or tracking tools on our Website.

3. WHY WE USE YOUR DATA

We use your data to respond to your enquiries and provide product information (based on our legitimate interest in doing so), to operate and secure our Website (legitimate interest), and to comply with legal obligations where required (legal requirement).

4. HOW LONG WE KEEP YOUR DATA

  • Contact enquiries: 2 years after last contact
  • Website logs: 90 days
  • Legal/accounting records: 10 years (required by Portuguese law)

5. WHO WE SHARE YOUR DATA WITH

We don’t sell your data. We only share it with:

  • Domain Factory (hosting provider – data processing agreement in place)
 
  • Government authorities, if legally required

If you contact us via WhatsApp, your data is processed under Meta´s own privacy policy, as WhatsApp is operated by Meta (based in the US). If you’d prefer not to use WhatsApp, you’re welcome to reach us by email instead.

6. YOUR RIGHTS

You can:

  • Access your data
  • Correct wrong information
  • Delete your data (in certain cases)
  • Object to processing
  • Withdraw consent at any time

7. COMPLAINTS

If you’re unhappy with how we handle your data, contact:

CNPD – Portuguese Data Protection Authority
www.cnpd.pt
geral@cnpd.pt
+351 213 928 400